Frequently Asked Questions

Please contact the clubs ticket office, they will be able to assist you further

If you have applied on our website, please use webchat and we will assist you with your query. If you have applied through your club’s website, you will need to speak to your club directly.

You will receive an e mail within 48 hours to advise whether you have been accepted or declined. The email will be from Echo-sign so please check your junk and spam folders.

If you cannot find the information you need on please refer to your club’s website

You must be 18 years old or over to apply for finance.

You will need to provide us with your name, date of birth, your address history for the last 3 years, bank details and income and your club membership details. You will need to have all these to hand to complete your application.

We may check our records and the records of external credit agencies.

Online applications normally provide you with an instant decision, whereas paper applications are processed within 24 hours and the decision is posted out to you straightaway.

Yes, a new application has to be submitted each season.

Like many responsible lenders we take into consideration your personal circumstances, previous account conduct and credit history. If your application has been unsuccessful we will be unable to provide the finance on this occasion.

Someone else can take the finance out on your behalf. They will need to submit the application using their own details but quoting your membership number. The person who applies for the finance will be fully responsible for the loan.

If you have applied online you should get a decision in 1 hour. If you have completed a paper application, it takes us 48 hours to process from receipt from your club.

Your documents are sent to the e mail address on your application, please check your junk and spam folders. You are looking for an e mail from echo sign. If you did not supply an e mail address at application, then these will be posted to you.

You will need to direct your query to your club.

Your first payment will be taken between 18-30 days after you have signed your terms and conditions. Once you have signed your terms and conditions we will send you an e mail to confirm the date and the amounts that will be taken via direct debit. If you did not supply an e mail at application, your payment schedule will be posted to you.

We will send you an e mail to advise of you of the date payments will be taken, to change the date simply reply with the date.

Your season ticket will be issued by your club.